Return & Exchange Policy

At Closet33, we take pride in the quality of our pieces. If your purchase isn’t quite right, we are here to help you find the perfect fit. Please review our guidelines below to ensure a smooth exchange process.

Policy For Local Orders (Pakistan)

No Refunds – Exchange Only We offer exchanges for items purchased through our online store. While we do not provide cash refunds, you are welcome to exchange any item for a different size, color, or an alternative style of equal or greater value.

Exchange Eligibility To qualify for an exchange, please ensure:

• The item is in its original condition: unworn, unwashed, and undamaged.

• All original tags and labels remain securely attached.

• The request is made within 15 days of the delivery date confirmed by the carrier.

• One-Time Exchange: To maintain efficiency, we allow one exchange per bill. Please inspect all items in your order and include them in a single exchange request.

Defining “Original Condition”

To be eligible for an exchange, the product must be returned exactly as it arrived. This includes:

• Unworn & Unwashed: No signs of wear, stains, odors (perfume/smoke), creases, or laundering.

• Intact Packaging: Must be returned in original boxes or dust bags.

• No Alterations: We cannot accept items that have been tailored, hemmed, or customized.

• Complete Sets: Any accessories (belts, detachable straps, or extra buttons) must be included.

Exceptions & Non-Returnable Items

The following items cannot be exchanged or returned:

• Fragrances & Body Mists: Due to hygiene and safety standards, these are final sale.

• Personalized Items: Anything custom-tailored to your specific measurements.

• Final Sale Items: Products marked as “Final Sale” at the time of purchase.

• Sale Price Adjustments: If you purchase an item at full price and it later goes on sale, any approved exchange credit will reflect the current sale price.

Gifts & Store Credit

If you received a Closet33 piece as a gift:

1. Store Credit: Refunds for gifts are issued as store credit rather than a refund to the original payment method.

2. Validity: Store credit is valid for 90 days from the date of issue.

3. Redemption: This credit is non-transferable and can be used for any item on our website.

Shipping Costs

• If we made a mistake: If you received the wrong item or a defective product, Closet33 will cover all shipping costs to rectify the error.

• Standard Exchanges: If you are exchanging for a change of mind or size preference, the customer is responsible for the shipping costs associated with sending the item back to our facility.

International Orders

We offer a dedicated policy for our international clientele:

• Eligibility: Refunds are only available for international orders if the product is damaged, defective, or incorrectly described.

• Timeline: Please contact exchange@closet33.com within 14 days of receipt with your order number and photo evidence of the issue.

• Processing: Approved refunds will be credited back to your original payment method within 5–10 business days.

How to Initiate Your Request

To start an exchange or report an issue, please contact our support team:

• Email: exchange@closet33.com

• WhatsApp/Call: 0331-2109163

• Address: Mezzanine Floor, 51-C, Gomila Intersole Building, Liberty Signal, Tariq Road, P.E.C.H.S Block 2, Karachi, 75400

Dispute Resolution: If you feel your exchange request was not handled according to this policy, you may request a supervisor review by emailing your previous correspondence and any supporting photos to our primary help desk.