Privacy Policy

Table of Contents

1. Introduction

2. Information Collection

3. How We Use Your Information

4. Marketing & Communications

5. Your Rights

1. Introduction

At Closet33, your privacy is our top priority. We recognize that your personal information is a matter of trust, and we are committed to safeguarding it. This policy explains what data we collect, how we use it, who has access to it, and the rights you hold over your own information.

Please note that this policy applies solely to www.closet33.com. We are not responsible for the privacy practices of third-party websites linked on our platform. By accessing and using our site, you signify your acceptance of this Privacy Policy and our Terms of Use.

2. Information Collection

To provide you with a seamless shopping experience, Closet33 collects information in the following ways:

• Personal Identity & Contact: When you sign up or place an order, we collect your name, title, delivery address, email address, and phone number.

• Transaction Details: We maintain records of your purchases, payment history, and any queries you raise with our team.

• Correspondence: We keep a record of your interactions with us via WhatsApp, live chat, social media, email, or telephone.

• Technical Data: We automatically collect data from your device, including your IP address, browser type, operating system, and geographic location to optimize our website’s performance.

• Browsing Behavior: We track interaction patterns, such as products viewed, search terms used, and links clicked.

• Cookies: We use cookies (both session and permanent) to simplify your visit and provide personalized statistics. You can manage or disable cookies through your browser settings at any time.

3. How We Use Your Information

We collect and maintain your data only for essential business purposes. We do not sell your personal details to third-party marketing companies. Your data is used:

• To manage your personal account at Closet33.

• To process and fulfill your orders and returns.

• To send automated SMS or WhatsApp notifications regarding your delivery status.

• To provide tailored marketing offers, newsletters, and catalogs based on your interests.

• To validate your age and ensure eligibility for online shopping.

• To prevent fraud and ensure secure transactions.

Data Retention: We retain your information only as long as necessary to provide our services or as required by law (e.g., for tax or bookkeeping purposes). Once no longer needed, your data is securely deleted.

4. Marketing & Communications

When you subscribe to our services, we will send you updates regarding your orders, payment confirmations, and essential service changes.

Promotional Content: If you opt-in, we may send you updates on new arrivals and exclusive sales. You can choose to stop receiving these at any time by:

• Clicking the “Unsubscribe” link at the bottom of our emails.

• Unchecking the subscription box in your account settings.

• Contacting us directly at exchange@closet33.com.

Mobile Messaging: By providing your mobile number, you consent to receive order updates and marketing via SMS or WhatsApp. Standard message and data rates may apply. Consent is not a condition of purchase.

5. Your Rights

You have the right to know exactly what personal data we hold about you. If your information is incorrect, incomplete, or you wish for it to be removed, you have the right to request a correction or deletion.

For any privacy-related inquiries or to exercise your rights, please contact our dedicated support team:

• Email: exchange@closet33.com

• WhatsApp/Call: 0331-2109163

• Customer Service Hours: * Mon – Fri: 9:00 AM to 6:00 PM

  • Saturday: 9:00 AM to 4:00 PM